Refund Policy
High-quality pre-owned products at affordable prices. Please review the shipping, cancellation, return, and warranty policies for your specific region below.
🇺🇸 USA Customers
Cancellation Policy
- Cancellations are accepted anytime before your order ships.
- A 5% cancellation fee applies.
- Cancellations requested after shipment are subject to our return policy.
Return Policy
- Return claims must be initiated within 14 days of receiving your order.
- A 10% restocking fee applies to returns.
- You may choose full in-store credit instead of a refund to avoid the restocking fee.
- Returned items must be received within 30 days.
- Pre-paid return shipping labels are available upon request.
- Warranties and protection accessories are non-refundable.
Warranty
- 1-Year Warranty: Covers devices against non-accidental defects.
- 30-Day Warranty: Covers charging accessories.
🇨🇦 Canadian Customers
Regional Differences
- Customers are responsible for any non-refundable duties and taxes associated with their order.
- A $30 reshipment fee applies to failed deliveries that require reshipment.
- Extended warranties are currently available exclusively to USA customers.
Need Help?
Have questions about your order, cancellation, return, or warranty?
Our support team is happy to help. Please contact us at: